Terms of Service

Effective date: July 18, 2026

1. Agreement to These Terms

These Terms of Service ("Terms") form an agreement between you or the organization you represent ("Customer", "you", or "your") and Atlantic Ops ("Atlantic Ops", "we", "us", or "our").

These Terms apply when you access or use an Atlantic Ops website, application, integration, marketplace app, subscription service, consulting service, custom development service, or other product or service provided by Atlantic Ops.

By accessing or using an Atlantic Ops product or service, creating an account, installing an application, authorizing an integration, submitting an order, executing a statement of work, or otherwise accepting services from Atlantic Ops, you agree to these Terms.

If you accept these Terms on behalf of an organization, you represent that you have authority to bind that organization.

2. Additional Agreements and Order Documents

Certain services may also be governed by an order form, proposal, statement of work, subscription agreement, application listing, implementation agreement, data processing agreement, support agreement, or other written agreement between Atlantic Ops and the Customer.

Those documents are incorporated into these Terms where applicable.

If a written agreement specifically conflicts with these general Terms, the more specific written agreement will control for the applicable product, project, or service.

3. Atlantic Ops Services

Atlantic Ops provides business operations consulting and technology services across areas including:

• Marketing Operations.
• Sales Operations.
• Customer Experience Operations.
• Revenue Operations.
• Development Operations.
• Data Operations.
• Process Mapping.
• HubSpot Onboarding.
• HubSpot Implementations.
• HubSpot Development.
• HubSpot Integrations.
• Custom software development.
• Marketplace applications.
• Subscription services.

The exact scope, deliverables, timeline, responsibilities, fees, and acceptance criteria for professional services may be further described in a proposal, order, or statement of work.

4. Atlantic Ops Applications and Products

Atlantic Ops develops and operates software products including marketplace applications, integrations, subscription services, custom applications, CRM extensions, portals, and other operational technology.

Current and future products may have different functionality, pricing, technical requirements, integrations, support levels, and usage limitations.

Product-specific documentation, application listings, order forms, or supplemental terms may apply to individual products.

5. Linear

Linear is an Atlantic Ops application and is subject to these Terms unless separate or supplemental product-specific terms are presented when the application is purchased, installed, or used.

Atlantic Ops may modify, improve, expand, replace, or discontinue individual Linear features as the product evolves.

Material changes affecting paid functionality will be handled in accordance with applicable subscription terms, contractual commitments, and law.

6. Account Registration

Some Atlantic Ops products require an account, application installation, connected platform authorization, or other registration process.

You agree to provide accurate information and maintain the accuracy of account and billing information associated with your use of the service.

You are responsible for activity performed through accounts, credentials, users, and connected systems under your control.

7. Authorized Users

Customers may permit employees, contractors, agents, or other authorized users to access certain Atlantic Ops products.

The Customer is responsible for:

• Determining who should have access.
• Maintaining appropriate user permissions.
• Removing access when no longer required.
• Ensuring authorized users comply with these Terms.
• Protecting account credentials and authentication mechanisms.

8. Connected Platforms and Integrations

Atlantic Ops products may integrate with third-party platforms including HubSpot and other CRM, marketing, sales, finance, payment, data, or operational systems.

You authorize Atlantic Ops applications to access connected platforms only to the extent permitted by the permissions, OAuth scopes, API credentials, or other authorization mechanisms you approve.

You are responsible for ensuring that you have the right and authority to connect those systems and authorize processing of the information they contain.

9. HubSpot Applications

Some Atlantic Ops applications integrate with HubSpot.

Installation may require you to authorize specific HubSpot permissions or OAuth scopes. Those permissions determine the information and functionality available to the application.

Atlantic Ops applications may read, write, synchronize, transform, or temporarily process HubSpot data only as necessary to provide the documented application functionality and related support, security, and maintenance.

HubSpot is a third-party platform and is not controlled by Atlantic Ops. Your use of HubSpot remains subject to your agreements with HubSpot.

10. Third-Party Services

Atlantic Ops services may depend on or interoperate with third-party products, APIs, hosting providers, software platforms, infrastructure, payment services, or other technology.

Atlantic Ops does not control third-party services and cannot guarantee their continued availability, functionality, pricing, security, compatibility, or performance.

Changes made by a third-party provider may require Atlantic Ops to modify, limit, suspend, or discontinue affected functionality.

11. License to Use Atlantic Ops Software

Subject to payment of applicable fees and compliance with these Terms, Atlantic Ops grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the applicable Atlantic Ops software during the authorized subscription or service period.

This license is provided solely for the Customer's lawful internal business purposes unless otherwise stated in writing.

No ownership interest in Atlantic Ops software is transferred to the Customer.

12. Acceptable Use

You may not use Atlantic Ops products or services to:

• Violate applicable law or regulation.
• Infringe intellectual property or privacy rights.
• Access systems or information without authorization.
• Distribute malware or harmful code.
• Attempt to bypass security or access controls.
• Interfere with service availability or infrastructure.
• Conduct abusive or excessive automated activity.
• Use credentials or permissions belonging to another party without authorization.
• Resell or redistribute a service unless expressly authorized.
• Use the service for fraudulent, deceptive, or unlawful purposes.

13. Reverse Engineering and Platform Abuse

Except where expressly permitted by law, you may not reverse engineer, decompile, disassemble, reproduce, copy, scrape, circumvent, or attempt to derive source code, proprietary architecture, or underlying technology from an Atlantic Ops product.

You may not use Atlantic Ops products to create or train a competing product through unauthorized copying or extraction of proprietary functionality, interfaces, content, or technology.

14. Customer Data

As between Atlantic Ops and the Customer, the Customer retains its rights in business data, CRM information, records, documents, content, and other information provided to or accessed by Atlantic Ops on the Customer's behalf ("Customer Data").

You grant Atlantic Ops the limited rights necessary to host, access, process, transmit, transform, display, and otherwise use Customer Data solely as reasonably required to provide, secure, maintain, support, and improve the applicable services.

The handling of personal information is also governed by the Atlantic Ops Privacy Policy and any applicable data processing agreement.

15. Customer Responsibilities for Data

The Customer is responsible for:

• The legality and accuracy of Customer Data.
• Obtaining required permissions and consents.
• Determining appropriate user access.
• Maintaining appropriate backups where necessary.
• Using integrations in accordance with applicable platform terms.
• Providing only information appropriate for the intended service.

16. Sensitive Information

Unless expressly agreed in writing, Atlantic Ops products and services are not intended to receive or process highly sensitive categories of information requiring specialized legal, regulatory, or security controls.

Customers should not intentionally provide such information where it is outside the documented scope of the applicable product or engagement.

17. Professional Services and Consulting

Consulting and implementation services may involve recommendations, architecture, configuration, development, documentation, training, migration, integration, or other professional deliverables.

Atlantic Ops will perform professional services using reasonable skill and care consistent with the agreed scope.

The Customer is responsible for timely access to required systems, information, personnel, approvals, credentials, data, and decisions.

Delays caused by missing Customer inputs, third-party systems, vendor limitations, scope changes, or events outside Atlantic Ops' reasonable control may affect delivery schedules.

18. Custom Development

Custom applications, integrations, websites, portals, automation, or other software developed specifically for a Customer may be subject to a separate statement of work defining:

• Project scope.
• Deliverables.
• Milestones.
• Acceptance criteria.
• Hosting responsibilities.
• Support obligations.
• Intellectual property ownership.
• Third-party components.
• Ongoing maintenance.

Unless otherwise agreed in writing, Atlantic Ops retains ownership of its pre-existing tools, frameworks, libraries, reusable components, methodologies, know-how, templates, code, and general intellectual property used to perform the work.

19. Intellectual Property

Atlantic Ops and its licensors retain all rights, title, and interest in Atlantic Ops products, software, application architecture, source code, interfaces, designs, branding, documentation, methodologies, templates, reusable components, inventions, and other intellectual property.

Except for rights expressly granted in these Terms or a separate written agreement, no intellectual property rights are transferred to the Customer.

20. Customer Materials

The Customer retains ownership of materials, trademarks, content, documentation, data, and other intellectual property supplied by the Customer.

The Customer grants Atlantic Ops permission to use those materials as reasonably necessary to provide the requested services.

21. Feedback

If you provide suggestions, ideas, feature requests, app ideas, recommendations, or other feedback, Atlantic Ops may use that feedback to develop or improve products and services without restriction or compensation, provided that doing so does not grant Atlantic Ops ownership of your confidential information or Customer Data.

Submitting an app idea does not create an obligation for Atlantic Ops to develop, license, compensate, or provide exclusivity regarding that idea.

22. Fees and Payment

Fees for paid products and services will be stated in the applicable order, proposal, statement of work, application listing, checkout process, or subscription agreement.

You agree to pay all applicable fees and taxes according to the stated payment terms.

Overdue amounts may result in suspension of paid services where permitted by the applicable agreement and law.

23. Subscription Services

Certain Atlantic Ops products may be offered on a recurring subscription basis.

The applicable subscription period, pricing, renewal structure, cancellation rights, and included usage will be disclosed through the applicable order or purchasing process.

Where a subscription is configured to renew automatically, that renewal arrangement will be subject to the terms disclosed when the subscription is purchased and any rights provided by applicable law.

24. Taxes

Fees may be subject to applicable sales, use, value-added, harmonized sales, goods and services, or similar taxes.

Unless expressly stated otherwise, published prices do not necessarily include applicable taxes.

25. Refunds

Refund rights, if any, are determined by the applicable order, subscription terms, statement of work, product listing, purchasing process, and mandatory rights under applicable law.

Nothing in these Terms limits any refund, cancellation, or other right that cannot legally be waived.

26. Changes to Products and Services

Atlantic Ops may modify products and services to improve functionality, security, reliability, usability, compatibility, or compliance.

We may add, change, replace, or discontinue functionality where reasonably necessary.

Where a material change significantly affects a paid service, Atlantic Ops will use reasonable efforts to provide appropriate notice where required by the applicable agreement or law.

27. Beta and Experimental Features

Atlantic Ops may provide beta, preview, experimental, early-access, or evaluation features.

Such features may be incomplete, changed without notice, contain errors, or be discontinued.

Beta or experimental functionality should not be relied upon for mission-critical use unless Atlantic Ops expressly agrees otherwise in writing.

28. Availability and Maintenance

Atlantic Ops seeks to provide reliable services but does not guarantee uninterrupted or error-free availability unless a separate service-level agreement expressly provides otherwise.

Services may be temporarily unavailable because of:

• Planned maintenance.
• Emergency maintenance.
• Software updates.
• Security events.
• Internet or hosting failures.
• Third-party platform outages.
• API changes or limitations.
• Events outside our reasonable control.

29. Support

Support availability may vary by product, subscription, or engagement.

Applicable support channels, response expectations, or service levels may be described in product documentation, an order, or a separate support agreement.

30. Security

Atlantic Ops uses reasonable administrative, organizational, and technical measures intended to protect systems and information under our control.

Customers are responsible for maintaining appropriate security for their own accounts, users, credentials, connected systems, and devices.

You must promptly notify Atlantic Ops if you reasonably believe an Atlantic Ops account, application connection, credential, or integration has been compromised.

31. Confidentiality

During a business relationship, either party may receive non-public information that is confidential or proprietary to the other party.

Each party agrees to use reasonable care to protect confidential information and to use it only for purposes related to the applicable business relationship.

Confidential information does not include information that is publicly available through no breach of obligation, independently developed without use of confidential information, or lawfully received from another source without confidentiality restrictions.

32. Privacy

Atlantic Ops' handling of personal information is described in our Privacy Policy.

Additional privacy or data processing terms may apply where Atlantic Ops processes personal information on behalf of a Customer.

Read the Atlantic Ops Privacy Policy →

33. Suspension

Atlantic Ops may suspend access to a product or service where reasonably necessary to:

• Address a security threat.
• Prevent unauthorized or unlawful activity.
• Protect Atlantic Ops infrastructure or other customers.
• Respond to material violation of these Terms.
• Address overdue payment obligations.
• Comply with legal requirements.

Where practical, Atlantic Ops will use reasonable efforts to limit the scope and duration of a suspension.

34. Termination

Either party may terminate services according to the applicable order, subscription, statement of work, or other written agreement.

Atlantic Ops may terminate or suspend access for a material breach of these Terms that is not remedied within a reasonable period after notice, where notice and an opportunity to cure are appropriate.

Atlantic Ops may terminate immediately where continued use presents a material security risk, involves unlawful conduct, or would cause material harm to Atlantic Ops, another customer, or a third party.

35. Effect of Termination

When a subscription, account, or application connection ends:

• Your right to use the applicable paid service may end.
• Connected platform authorization may be revoked.
• Application functionality may stop.
• Outstanding payment obligations remain due.
• Data will be handled according to applicable retention practices.

Provisions intended by their nature to survive termination will remain effective, including provisions concerning intellectual property, confidentiality, payment obligations, disclaimers, limitations of liability, and dispute provisions.

36. Data Export and Deletion

Where supported by the applicable product, Customers should export required information before terminating service.

Atlantic Ops may delete or anonymize stored information after an account or service is terminated, subject to reasonable retention periods, backup cycles, security requirements, contractual obligations, and law.

Data deletion requests may be submitted through Atlantic Ops' contact process as described in the Privacy Policy.

37. Professional Advice Disclaimer

Atlantic Ops provides business operations, technology, CRM, implementation, development, and related consulting services.

Unless expressly agreed otherwise in writing, Atlantic Ops does not provide legal, accounting, tax, investment, or other regulated professional advice.

Customers should obtain appropriate professional advice where decisions involve legal, tax, regulatory, accounting, financial, or compliance requirements.

38. Disclaimer of Warranties

To the maximum extent permitted by applicable law, and except for warranties expressly provided in a separate written agreement, Atlantic Ops products and services are provided on an "as is" and "as available" basis.

Atlantic Ops does not warrant that every service will be uninterrupted, completely error-free, compatible with every third-party system, or suitable for every business purpose.

Atlantic Ops does not control third-party platforms and cannot guarantee that integrations will remain unaffected by changes made by those providers.

39. Limitation of Liability

To the maximum extent permitted by applicable law, neither Atlantic Ops nor its directors, employees, contractors, or affiliates will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for loss of profits, revenue, business opportunities, goodwill, or anticipated savings arising from or related to the products or services.

To the maximum extent permitted by applicable law, Atlantic Ops' aggregate liability arising from or related to a particular paid product or service will not exceed the fees actually paid to Atlantic Ops for that product or service during the twelve months immediately preceding the event giving rise to the claim.

For a free product or service, Atlantic Ops' aggregate liability will be limited to CAD $100 to the maximum extent permitted by law.

These limitations do not apply where liability cannot legally be excluded or limited.

40. Customer Indemnification

To the extent permitted by law, the Customer agrees to indemnify and hold Atlantic Ops harmless from third-party claims arising from:

• Customer Data supplied unlawfully.
• Unauthorized use of third-party systems or information.
• Customer violation of applicable law.
• Customer violation of third-party rights.
• Material misuse of an Atlantic Ops product.

This obligation does not apply to the extent a claim results from Atlantic Ops' own breach, negligence, or unlawful conduct.

41. Force Majeure

Neither party will be responsible for delay or failure caused by events beyond its reasonable control, including natural disasters, severe weather, war, civil unrest, labour disruption, government action, telecommunications failure, widespread internet disruption, cyberattack, utility failure, or third-party infrastructure outages.

Payment obligations for services already provided are not excused by this provision.

42. Compliance with Laws

Each party is responsible for complying with laws and regulations applicable to its own activities under these Terms.

Customers are responsible for determining whether an Atlantic Ops product or service is appropriate for their particular regulatory, compliance, contractual, or industry requirements.

43. Mandatory Consumer and Statutory Rights

Nothing in these Terms excludes, restricts, or modifies any warranty, condition, remedy, consumer protection, cancellation right, privacy right, or other legal right that cannot lawfully be excluded or limited.

Where applicable law provides rights that conflict with these Terms, the mandatory legal requirements will apply.

44. Governing Law

Unless a separate written agreement states otherwise, these Terms are governed by the laws of the Province of Nova Scotia and the applicable federal laws of Canada, without regard to conflict-of-law principles.

45. Disputes and Jurisdiction

Before initiating formal proceedings, the parties agree to make reasonable efforts to resolve disputes through direct discussion.

Unless prohibited by applicable law or otherwise agreed in writing, disputes arising from these Terms will be subject to the courts located in Nova Scotia, Canada.

46. Export and Sanctions Compliance

You may not use Atlantic Ops products or services in violation of applicable export controls, trade restrictions, sanctions, or other applicable laws governing technology and services.

47. Assignment

You may not assign your rights or obligations under these Terms without Atlantic Ops' prior written consent, except as part of a merger, acquisition, corporate reorganization, or sale of substantially all relevant business assets where the successor assumes the applicable obligations.

Atlantic Ops may assign these Terms as part of a merger, acquisition, restructuring, financing, or sale of all or part of its business.

48. No Partnership or Agency

These Terms do not create a partnership, joint venture, employment, franchise, fiduciary, or agency relationship between Atlantic Ops and the Customer.

49. Severability

If any provision of these Terms is found unenforceable, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue in effect.

50. Waiver

Failure to enforce a provision of these Terms does not waive the right to enforce that provision later.

51. Entire Agreement

These Terms, together with applicable orders, statements of work, subscription agreements, product-specific terms, privacy terms, and other incorporated agreements, constitute the agreement between the parties regarding the applicable products and services.

52. Changes to These Terms

Atlantic Ops may update these Terms as products, services, laws, technologies, or business practices change.

Material changes may be communicated through the website, application, account notification, email, or other reasonable method where appropriate.

The effective date shown at the top of this page identifies the current version.

53. Contact Atlantic Ops

Questions regarding these Terms, subscriptions, applications, billing, account termination, or other contractual matters may be submitted through the Atlantic Ops contact page.

Contact Atlantic Ops