What information should I include in a Project Plus support request?
A few specific details make Project Plus issues much faster to diagnose.
When reporting a Project Plus issue, include enough context to reproduce the problem.
- HubSpot portal ID
- Project record ID or direct Project link
- Task ID when a specific Task is involved
- Name of the affected Project Plus card or app page
- What you expected to happen
- What actually happened
- Approximate time the problem occurred
- A screenshot of any error message
For template issues, also include the pipeline and Project Template value. For time-tracking issues, include the selected Task and whether the entry came from a timer or manual entry.